Private Internet Access Review


Private Internet Access regularly appears in many expert and user reviews as one of the best VPN service providers currently on the market. With state of the art security architecture and a determined commitment to privacy, Private Internet Access is one of the handful of VPN services that are true to their privacy claims. The U.S-based company not only offers unmatched privacy protection but also purges user logs on a daily basis to ensure that they have nothing to hand over to authorities when told to do so, exploiting the non-mandatory data retention laws in the U.S.

Pricing and Packages

Private Internet Access offers a monthly plan starting at $6.95, one of the cheapest among the top providers. However, their yearly plan goes even further in terms of discounts at only $3.33 per month (billed $39.95 a year). Their six months plan is equally cheap and comes at $5.99 per month (billed $35.95). Obviously, the $4 price difference between this and the yearly plan is to encourage more users to commit to the yearly plan. Users can pay using a variety of payment methods including PayPal, Amazon Payments, Google Wallet, OKPay, CashU, and Liberty Reserve. Those who are overly concerned about anonymity usually use BitCoin.

Server Locations

The company’s server network covers only ten countries, but the locations are carefully elected to cater to the companies target users, who are mostly BitTorrent users with high privacy needs. Covered countries include the US, UK, Switzerland, Netherlands, France, Sweden, Romania, Germany, and Hong Kong, calculating up to 755+ server locations in 10 countries . There are more than 717 gateways, allowing users to freely switch between different servers without compromising connection speeds. Their powerful gigabit servers enable the company to offer an exceptionally high quality service.

Privacy, Security, and Logging Policy

Security is an important issue for every VPN provider and privacy is even more sensitive these days as many providers have been found to only offer lip service when it comes to privacy. Fortunately, this is one area where Private Internet Access excels. To start with, the company’s privacy policy is pretty clear: the only user details they keep are email addresses used for billing purposes. Otherwise, they do not keep any other user information. The company categorically states that they do not maintain user activity logs and expert reviews have verified this as true, scoring the company high marks in terms of commitment to privacy and anonymity.

Security is guaranteed through the use of custom-made software supporting L2TP/IPSec, PPTP, and OpenVPN protocols.

Customer Support

Private Internet Access has a neat website that’s easy to browse, and it’s usually the first point of contact for new and existing users. On the website, there’s a clearly marked tab that leads to a customer support page where a range of user guides are made available for reading or downloading.

There are detailed setup guides for Windows 7, XP, Vista, Mac OS 10.4 AND 10.5+, iPhone and Android devices, as well as Ubuntu Linux.

If the aforesaid help is not enough to solve your problems, you can contact them via their email ticket system. There’s also a blog and forum where users can share usage knowledge.

Pros and Cons

Private Internet Access stands tall in terms of price, commitment to privacy, and quality of service. Clearly, Private Internet Access focuses on quality and takes anonymity seriously. Their security infrastructure is impressive and guarantees peace of mind when using the Internet.

The only dent you may find with this company (if it’s a dent anyway) is that its international coverage is somewhat small. They mainly concentrate on Europe and North America, plus a small presence in the Far East. Otherwise, this is the best VPN service for security and privacy.

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