TorGuard Review

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Over the past couple of months, TorGuard has greatly expanded its service offerings by increasing the number of VPN servers in its network and releasing a new Android app that uses OpenVPN. The company also introduced SSH tunneling, stealth VPN servers that connect to the Internet behind a firewall, a free copy of their VPN client terminal, and many more things. In essence, TorGuard has moved giant steps to step up their game and they are in a much better shape than they were this time last year. Note that they are not the cheapest service on the market, but they justify their prices through the features and extras they provide.

Pricing and Packages

There are three packages that users can select from as advertised on the front page of their website. The Torrent VPN service is the cheapest – at $4.99 per month – and offers an affordable way to browse the Internet with peace of mind. The second package is called the Anonymous BitTorent Proxy and starts at $5.95. His plan offers everything that the basic Torrent VPN plan offers plus multi-platform support. The third and last package is the Anonymous VPN plan that costs $9.95 per month but gives you a lot of flexibility on how you use the VPN service.

Server Locations

TorGuard’s server network spans more than 18 countries and gives users a pool of more than 200 IPs to use. The company doesn’t disclose the exact number of servers in their network, but all we know is that they have a presence in North America, Europe, and Asia. The company’s stealth servers that allow for stealth connections whose traffic can bypass any filtering firewalls such as those found in Iran or China.

However, using stealth connections requires installation of additional client software (obfsproxy), but this shouldn’t be difficult. It is particularly handy for users in China or other countries with heavy Internet censorship.

Security and Privacy

TorGuard’s privacy policy is impressive. The company doesn’t keep any user logs for usage traffic or download details. Although billing information is maintained, users can pay using Bitcoins to increase their anonymity. However, since TorGuard is a US-based company, they are liable to the laws there. The company claims that only its corporate offices are located in the US while its server infrastructure (for billing, authentication, and engineering) is located in international places. They also state that they will not hesitate to shift their corporate headquarters should the ground shift and become unfavorable in the US.

TorGuard offers OpenVPN, L2TP, and PPTP protocols to protect your data over the Internet. The company also offers a BitTorrent client for torrent users.

Customer Service

TorGuard’s website is not neat as it appears over crowded. Nonetheless, you will find your way around if you spend sometime there. There’s a prominent live chat window in that pops up in the right bottom corner of the screen. If there are no support personnel available at that time, live chat will pop up as a form you can fill and wait for a reply through email. There are detailed setup guides on the website for the various supported platforms which you can simply read online or download in PDF format.

Pros and Cons

If you’re looking for a VPN that’s serious about anonymity, you’ll like it that TorGuard doesn’t keep user logs and they also allow P2P file sharing through their BitTorrent accounts. They accept Bitcoins to increase your anonymity and they also have stealth servers for better access to restricted websites.

On the flipside, TorGuard could do much better with their customer service. Also, their jurisdiction issues may cause discomfort for some users who are sensitive about online privacy. Overall, TorGuard is a solid provider that scores highly on things that matter for a VPN provider.

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